Tag: commentary

Navigating the Afterlife’s Red Tape: Bureaucracy, Empathy, and Organization Change (Reflection #2 in “The Good Place Miniseries)

Michael’s Pitch

Part Two of my Good Place Series. Click here for Reflection One, Reflection Three, and for all my other reflections on the Good Place. 

Organizational change is a quiet yet constant theme in “The Good Place”. Its explicit discussion of philosophy, ethics, justice, and the afterlife get more attention, but at the end of the day, the series’ plot mostly revolves around a series of organizational changes within the complex and traditionalist afterlife bureaucracy. 

Through all of this, the characters’ primary conflict is convincing the established bureaucracy to refine the system. In this quest, Michael is the primary protagonist. He consistently advocates for organizational change throughout the series, starting as an innovative form of torture and morphing into a reform of the entire afterlife system. 

Often the show creates one specific “leader” character to personify the system itself. Being in charge, this is the sole character they must convince, a move which not only gives a tangible strategy to enact their goals (they must convince this stubborn leader) but also a symbolic representation of the system itself. These leaders start complacent in the system unwilling to listen to its problems, very realistic for anyone who has tried to enact organizational change. Four such leader characters represent the types of complacency in the system: 

1) “Not my problem” with the Head Accountant: The head of the cosmos’s accounting department (primarily tasked with creating the supposedly objective points system that damns  all modern humans. When confronted with the problem, he responds that the system is objective and cannot be wrong. When pushed on that, his basic response is, “It’s not my problem.” He and the accounting department have a job/role, and such a change goes beyond their directives. Thus, it is the problem of whoever else is in charge of that. 

2) Slow, ineffective action by the Head “Angel” of the Good Place: This character is in charge of the Good Place, along with a team of angelic beings. He listens to the team’s concerns and believes them unequivocally. He raises the alarm bells to do something, but his (and his angelic team’s) plans are too slow to be of much use. Developing a committee (including developing a committee to develop the committee), then more time to develop the name of the committee, and then after an even longer to research the matter before in effect writing a strongly worded memo to the powers-that-be to look into this. 

3) Anger towards Change by the Head Demon: The Head Demon of the Bad Place, who serves as the primary antagonist for most of the show, represents the visceral anger towards institutional change and the desire to continue doing things as they always have. He tortures other characters for fun (including abusing his power as head demon to torture his own demon minions after they are done helping him). His anger manifests as visceral anger to those around him,  personifying the often angry pushback for things to remain the same (which just so happens to be violent torture in this context) that occurs during attempts to make organizational change. At the end of the show, he finally concludes that torturing is boring, unfulfilling, and that he is unhappy, the only reason he is willing to agree to the change. 

4) The Judge’s lack of empathy: When confronting the problem with the judge, she responds with a basic response of “Well, that’s just how it is.” This embodies the empathetic response one also finds when trying to advocate for change. She is not the only one; multiple supernatural beings fundamentally do not understand human existence, existing in their eternal state unaware of experientially what life is like on planet earth. Because of this, they cannot understand the difficulty of what life is like in the “real world” (aka human world) and the system developed did not take into consideration the complexities of life on earth. Embodying a perspective removed from the ground, bureaucracies and other organizations often oversimplify complex phenomena from their vantage point into easy to quantify metrics in a way that filters out the nuance and humanity of the individuals involved. 

The cure for this lack of empathy is to inhabit the human world and experience what it is like to be a human. Even though most of the supernatural being’s exhibit this lack of empathy (with the potential exception being the angels discussed in 2, who are empathetic and willing to make a change, just ineffective), the Judge actually becomes empathetic, by going to Earth and living there for a time. This causes her to realize how complex life is and how unfair the afterlife system is. The show portrays walking in another’s shoes as the best way to cultivate empathy, and such empathy as being necessary to understand the faults inherent in the bureaucratic machine. 

All of this demonstrates the complexities of organizational change. Modern sitcoms do not usually handle the intricate themes of organizational change within bureaucratic structures, and I am glad that the Good Place does. Though the show often lessens the intricacies of organizational change by narrowing them into a conversation with a few head leaders. The characters egregiously break the rules of the system until the leader of the system comes to accept such actions as necessary, rule-breaking common in Hollywood that would probably not fly in the real world. The sitcom format may be difficult to portray the slow minutiae and give-and-take that real-life organizational change often requires, so to me, that is forgivable. 

Its take on the forces that oppose organizational change is accurate and compelling even if how they overcome them was unrealistic. I found it refreshing that a show decided to discuss these forces in the first place.

Revolutionizing Sitcoms: “The Good Place’s” Unique Window into Making Television (Reflection #1 in “The Good Place Miniseries)

Michael from “The Good Place” looking smug

I recently rewatched “The Good Place” (spoiler warning), one of my favorite shows from the last ten years, and I noticed so much more about the show the second time around. I decided to write a miniseries analyzing different facets of the show – some complimentary, some critical – as a tribute to one of the most thoughtful and interesting sitcoms on mainstream US television. Here is the next reflection in the series. I hope you enjoy: 

In this first reflection of The Good Place, I will describe how the sitcom covertly portrays slides in a discussion of the process of making a sitcom itself. Metatextual commentary and humor is “in” right now in popular US media, or at least during the years the show came out. This includes fourth wall breaks, discussions of the tropes of a show’s/movie’s genre within the work itself, shows about making shows, etc., but the Good Place had a clever way to embed some of the central tensions in writing a show into the story itself, allowing characters to reflect and confront them directly. 

To understand how, we first must discuss how mainstream TV sitcoms get made. Usually, the writers have one or a small group of main characters. Each has a lovable or entertaining flaw that limits them in engaging and interesting ways. For example, Homer Simpson is an idiot; Michael Scott in The Office wants love and adoration, and George Costanza in Seinfeld worries about trivial matters. Out of this fundamental flaw emerge both endearing traits and other sub-flaws that produce a more fleshed out character (more details on this process here). 

The show writers then create a world that constantly rubs up against this fundamental flaw that brings it out in dramatic and hilarious ways. The writers develop the conflict in each episode and  the other cast of characters who inhabit the world (both major and minor) in ways that maximize that conflict with the main casts’ fundamental flaw (e.g. Michael’s family in Arrested Development seem almost hand-picked to bring out his judgmental yet enabling nature). This forms the show’s backbone, the basic structure that each episode replicates. Structurally, all other phenomena in the show (like witty one-liners) generally flow out of this premise. 

The Good Place crafts this very structure into the premise of the story world itself. In the first season, the show takes a more conventional sitcom approach. The characters are in a world with tension that demonstrates their fundamental flaw: 

1) Eleanor is in an afterlife she does not deserve, which inadvertently harms everyone else there. This high stakes environment highlights her fundamental flaw of self-centeredness. 

2) Chidi becomes embroiled in helping her, forcing him to make complex philosophical decisions, which highlights his fundamental flaw of indecisiveness

3) Tahini is given an elite role in the Good Place but frequently has to push to demonstrate and maintain that role, which highlights her fundamental flaws of insecurity and elitism 

4) Jason is given the role of a silent monk, conflicting with and thus highlighting his natural fundamental flaw of impulsiveness. 

From the perspective of these characters and first-time viewers, these conflicts over how to stay in the Good Place (or at least avoid the Bad Place) while fixing the issues their presence produces are “real,” but by the end of the first season, that turns out to be a ruse. Instead, their flaws have caused them to be condemned in the Bad Place where demons have intentionally constructed this universe antagonize each character’s flaw and torture them for their entertainment. 

One interpretation I have is that these demons embody the sitcom developers. The writers are the ones who take advantage of the characters’ flaws, constructing artificial scenarios that directly pull at those flaws, for the sake of entertainment. This becomes most explicit in the first part of the second season where Michael and his demons intentionally design each detail of their world to exploit their flaws. That is the process of writing a sitcom in a nutshell. The torturous world they build can be seen as a type of “live-in” TV set, composed of various sets (such as yoghurt cafes and a clown-based home decor) to annoy the characters and then create conflicts to antagonize these personality weaknesses. 

Only, the characters eventually realize the artificiality of their world, concluding that this must actually be The Bad Place. This forces the demons to reset each’s memories and start over. This parallels sitcoms, especially episodic sitcoms where each episode is a stand-alone entity. Sitcoms, especially classic sitcoms from the era before streaming services of regular television networks, tend to involve no or little character change. Within each episode, the characters may or may not go through a series of character developments, making them a different person at the end of it, but between episodes, they are usually right back to who they started with the same flaws as before. This way the same types of conflicts can unfold in each new episode with different specific details. 

In the Good Place, this becomes tedious overtime and ultimately fails. The demons become increasingly exasperated at the constant repetition of enacting the same type of story over and over. And the human characters eventually realize how this world is an artificial facade. This represents how nauseatingly repetitive sitcoms can feel overtime. Even though I did not watch enough media at the time to analyze this in-depth, but I tended to see a pattern in the 2010s of shows reflecting on the constant churn of repetitive content, and I think as streaming services enabled TV shows to become more serialized, encouraging greater degrees of character growth, several media explored the repetitiveness of classic sitcoms in particular. The Good Place seems to be an example of this. 

As the “producer” of these hell episodes, the head demon Michael seems to represent the show’s progression the most. In a way, he is the main protagonist of the story, since he progresses the most throughout the show and does the most to shape the cosmos around him. Over the course of the show, he grows from a demon exploiting their weaknesses for torture to working with them to avoid his own “damnation” to genuinely caring about their wellbeing and ability to get into the Good Place to fighting to reshape the entire afterlife to be more fair and lifegiving for all humanity. Throughout the show, he is a visionary whose vision shapes the world of the show, whether envisioning a new way to torture humans or trying to change the entire afterlife.

All of this gave a platform for the characters to explicitly discuss the characters main flaws in the universe. In the beginning of the show, they did this by torturing them in hell, and as the show progresses and the plot centers on the characters getting into the Good Place, this shifts to them explicitly working through their flaws to become good. This happens in multiple cycles, ranging from the Judge’s tests to being sent back to earth to see whether they are different (a reuse of magical forgetting to make the characters go back to square one and have us see them work through their flaws again). Their character growth and reshaping of their afterlife world go hand-in-hand, paralleling them working through their flaws with changing their sitcom world and premise. Through these cyclic fits, relapses, and restarts, the main cast still make slow progress not only of their own characters but also of the very foundations of their world they inhabit.